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Integrating Technology into the Business A customer point of sale system ensures that a retail business operates effectively as an integrated system complementing all departments. Customer service will be improved, ensuring loyalty and return business. Employees of the company can also be traced in order to check their effectiveness. The first thing that business should do must be to determine its needs so that it buys a software that matches them. If it is a one-store operation, the software and hardware can both be basic. A one store operation business only requires a basic hardware and software. This is because, it becomes very easy to train the employees, install and implement it. Expenses will be minimal. A company or organization having multiple store operations has to install a complex software in order to take care of the increased volume of operations. Larger companies must plan for rotating shifts of training time to ensure day to day business is handled while employees are trained on the new software. Resistance is inevitable and that’s why the human resources department has to be involved be order to help deal with it. The company has to expect resistance from some employees however, this can be minimized by rolling out training in an organized manner and seeking support in order to eliminate fears and increase morale.
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Another very important thing to note is the hardware which varies in capability and size. Keyboards designed for POS software usage need to be resistant to spills, and have credit card stripe reading abilities. Further to this, increasing the software operations efficiency, a fast receipt printer and a barcodes scanning equipment should be installed.
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The integration can therefore be used to work effectively. Reports can be run that will show the profitability of all departments and all processes that the company operates as part of its daily routine. This system also ensures check out for goods in large multi-store line. Long line ups make customers to get irritated and as a result they may stop visiting ones shop. Other POS software tracks work orders in the service department. With each transaction the purchase orders are updated and authorized. Updates on information about equipment’s as well as those equipment’s that need to be serviced can be updated by the POS software too. All the accounting payables and receivables by the company are streamlined across departments by the POS software that should the company buys. The management, Staff and clients are updated with vendor catalogues by the POS system. The vendors can upgrade their products, seasonal items and offers because they are also online.